Reference

cebanqq Privacy Policy for Indonesia Accounts

We keep your account data focused on access, verification, and support, so you can see why each field exists.

DANAOVOGoPayQRIS

How We Handle Your Data

cebanqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to create your account, confirm sign-ins, handle support requests, and keep a clean record of activity tied to your profile. That can include your name, contact number, device type, login time, wallet or bank reference, and the account pages you

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open. We use those records to keep the service working, answer privacy requests, and resolve a mistaken login or payment trace without asking for more than we need. If local law allows, you can ask us to correct or delete selected fields through the account area,
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but some records must stay for audit, dispute, and security reasons. The same handling applies when you use DANA, OVO, GoPay, or QRIS, and it stays limited to the regions where local law permits the service.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST ROUTES

Where To Send Privacy Requests

If you want to check, change, or close a data record, we keep three paths open: live chat inside your account, email to the support address shown in your footer, and the…

Live chat Open the chat bubble after login and send the request from the same account you want checked. We answer daily from 09.00 to 21.00 WIB, and we keep the thread attached to your privacy case.

Email Write to [email protected] from the email on your profile. We reply every day between 09.00 and 21.00 WIB and may ask for a quick match with your registered phone or account name.

Privacy form Go to Profile > Privacy and fill the change form from mobile or desktop. If we need extra proof, we ask for the smallest detail needed and nothing more.

SECURITY HABITS

What We Keep And Why

We keep your data on a need-to-know basis, and every field has a reason you can ask about.

Account data

We store your name, contact number, and device data so we can open the account, confirm sign-ins, and answer your privacy requests. If local law allows removal later, we still keep the minimum record needed for disputes.

Cookies

Cookies help us remember your session, language choice, and the last page you opened. They do not open new access to your account, and you can clear them in your browser at any time.

Payment references

When you use DANA, OVO, GoPay, or QRIS, we store only the reference needed to match the transaction to your account. That trail helps us answer a question later and nothing beyond that case.

Device sessions

Device sessions help us detect a login from a new phone, an unusual IP, or a stale tab left open. We close old sessions when you ask, and we keep the logs only as long as needed.

Your requests

You can ask us to correct, export, or delete selected records from Profile > Privacy or live chat. We verify the request against the contact details on file before we move any sensitive field.

Contact trail

If you want a full account history, send the request through the support email and include the date range you need. We keep the case tied to your profile so the right team can respond.

Privacy Questions You May Ask

These questions cover the points we hear most often when you want a clear path for data access or correction. We keep the answers linked to your account, your device sessions, and the request channel you choose, so you know what happens next. If a step depends on local law, we say so plainly and process only what the law allows.

We ask for the details needed to create and secure your account: name, contact number, device data, login time, and the payment reference tied to DANA, OVO, GoPay, or QRIS. We do not ask for more unless a support case needs it.

Yes. Open Profile > Privacy and send the correction from the account area, or use live chat. We confirm the request against the contact details on file before we change the record.

We keep records only as long as needed for access, support, dispute handling, and legal duties. Some logs remain after closure because security and audit rules may require them, but we do not keep them without a reason.

Cookies help us remember your session, language choice, and the last page you opened. They do not open extra access to your account, and you can clear them in your browser, though you may need to log in again.

Only the support and compliance staff who need it can see the case. We keep the request tied to your account so it is not shared across unrelated teams or used for any other purpose.

Yes. The same flow works on phone, tablet, and desktop through live chat, email, or Profile > Privacy. If you are in Denpasar or Makassar, the steps stay the same where local law permits access.

cebanqq Privacy Policy for Indonesia Accounts

Where To Send Privacy Requests

What We Keep And Why

Account data

Cookies

Payment references

Device sessions

Your requests

Contact trail

Privacy Questions You May Ask

01 What data do you collect when I open an account?

02 Can I correct my details after I log in?

03 How long do you keep my records?

04 Do cookies change what you store about me?

05 Who can see my privacy request?

06 Can I send a privacy request from mobile?

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